VR2 Customer Service Skills

This module deals with the delivery of customer service in an effective and professional manner and covers the following area's:

Theory:

  • The importance of effective communication
  • Different forms of communication used within the Recovery Industry
  • Creating a positive impression of yourself and your company
  • Identification of potentially dissatisfied customers
  • Identification of the different types of customers and their needs.

 

Practical Skill Instruction:

  • Demonstrate through role playing the skills learned.