About Us

Our History

The Mansfield Group was established in 1978 in the village of Biggin, Derbyshire, repairing a variety of vehicles from farming vehicles to all types of cars and commercial vehicles.

Over the past 15 years, the business has specialised in vehicle recovery, rescue, storage and repair providing services to all the major Motoring Organisations, Police, Council and Government Agencies. 

In 2012 The Mansfield Group employed approximately 320 staff, operated a fleet of over 200 specialist rescue and recovery units and managed it's geographical footprint from a total of eleven service centres across the Central & Northern geographical areas of the Country, based in Stoke-On-Trent, Stafford, Birmingham, Derby, Sheffield, Doncaster, Leeds, Manchester, North Manchester, Liverpool and Macclesfield.

In July 2013, Bidvest acquired a majority share in The Mansfield Group, which saw the rescue and recovery and Parking Services of Ontime Automotive combine with The Mansfield Group, forming a £40m turnover business and enabling the business to expand into the South.

The Mansfield Group was built on always providing the best solution to our customers and an overall paramount service, and this remains our focus today.

The Mansfield Group Today

With a total of 30 service centres across the Northern, Central and southern geographical areas of the Country, The Mansfield Group has grown considerably making it one of the largest dedicated vehicle Rescue & Recovery operators in the UK and Europe.

The group employs approximately 750 staff and operates a fleet of over 450 specialist rescue and recovery units. The average age of our fleet is less than two years old and the equipment we use incorporate the latest technology available.

Over the years we have continued to invest heavily in new Technology, with all rescue and recovery vehicles fitted with state of the art satellite tracking systems (to aid rapid deployment) and Mobile Data Terminals. We have also recently introduced ’360’ a dynamic scheduling system which allows for an even quicker and accurate deployment.

All rescue and recovery incidents are deployed from our Operations Centre based at our Head Office, electronically to our vehicles, resulting in improved service levels and customer satisfaction, further strengthening the commercial success of The Mansfield Group.

Additionally we have a modern call recording system into our Operations centre to further enhance the quality of service we provide to our customers and business partners.    

All of the above have proved to be a natural progression for the development of our business and aspirations of The Mansfield Group.

Qualifications and Accreditations

As a business we continually strive to obtain the latest standards and qualifications required within our Industry.

  • Members of the IVR  (Institute of Vehicle Recovery)
  • PAS 43:2008 
  • ISO 9001:2008
  • NHSS17B
  • Members of Freight Transport Association(FTA)
  • Recovery Operator of the Year 2012 by AXA Assistance
  • Investec Hot 100 Real Business Class of 2013
  • Members of the British Parking Association (BPA)
  • CHAS accredited (The Contractors Health and Safety Assessment Scheme)
  • Darrell Mansfield – member of the International towing and recovery hall of fame 2012
                                   – Ernst & Young Entrepreneur of The Year, Midlands Winner 2013, Business                                         Services

 

Core Values

Excellence

The Mansfield Group strives to deliver the highest standard of service, and we consistently endeavour to improve our services to meet and exceed the expectations of our customers. We are committed to investing in the latest technology to further ensure we deliver quality results to our customers. We also understand that the standard of our training greatly reflects on the standard of our service. This is why all members of staff at The Mansfield Group are trained in-house at our RoadOne Academy which is an approved training centre for the IVR (Institute of Vehicle Recovery)   in their relevant remit and also in customer service.

Capability

Our extensive knowledge and experience within the Rescue and Recovery Industry provides us with the competence and ability to supply a range of services to our customers. These qualities along with our specialised fleet and fully trained employees provide us with the capability to handle any rescue and recovery incident regardless of the size/type of the vehicle or its location.  

Integrity

We believe in conducting ourselves in an honest and ethical manner, and in always implementing our promises.

Behaving with integrity enables us to earn the trust and respect of our customers, and has led to many longstanding relationships with our customers.

Responsibility

As a company we believe in conducting business in a manner which achieves sustainable growth whilst demonstrating a high degree of responsibility.

Our responsibility encompasses interaction with; our environment, our marketplace, our community and, our people.

We are committed to providing a safe, fulfilling and rewarding career for all our employees, actively assessing and managing the environmental impacts of all our operations and developing our standing as a responsible business in the community.

Value

We recognise that each customer has their own individual requirements, so we offer a customised service to suit our customers and their fleet.

Our business structure enables us to provide an all in one vehicle breakdown and recovery management solution to our customers.

Regardless of the size of your fleet or your requirements, The Mansfield Group can deliver a quality service to meet your needs.

Certification

BPA Certificate
IVR Certificate
PAS Certificate